Get the Most Value out of Your NetSuite and SolarSuccess Investment With Premium Support Services
Optimizing your solar operations with NetSuite and SolarSuccess takes more than great software—it requires expert support from a technology partner with deep solar industry expertise who truly understands your business. Blu Banyan’s premium NetSuite and SolarSuccess services help solar companies streamline project management, gain real-time financial visibility, and boost operational efficiency to maximize the return on their technology investment.
What You Get With Premium Support
Blu Banyan Premium Support goes beyond basic troubleshooting. Our services empower your team, increase productivity, and help you achieve strategic business goals through expert guidance, responsive assistance, and extensive expertise in tailoring NetSuite to meet solar industry demands.
Your monthly Premium Support plan includes a comprehensive set of services designed to keep your NetSuite and SolarSuccess system optimized for your business needs.
System Updates
- Bundle Installations & Updates: We handle installation and updates for Blu Banyan-provided NetSuite bundles and SuiteApps upon request.
- Standard Regression Testing: Maintain system stability with standard regression testing of Blu Banyan products in your NetSuite Sandbox environment.
Training Resources
- Admin Training: Guided instruction for your internal NetSuite Administrators.
- Release Webinars: Stay informed on the latest Blu Banyan and NetSuite product updates.
- Admin Webinars: Expand your team’s NetSuite expertise with ongoing training opportunities.
Product Guidance
- Documentation & Knowledge Base Access: Full access to Blu Banyan’s SolarSuccess documentation for quick answers and self-service troubleshooting.
- NetSuite Support: Get expert help navigating core NetSuite ERP features and configurations.
- SolarSuccess Support: Learn how to use SolarSuccess for solar project management, financials, and operations.
Priority Support
- Request Analysis: In-depth support for tickets covered under your Premium plan.
- General Inquiries: Quick answers to functional questions about NetSuite, SuiteApps, and Blu Banyan tools.
- Assisted Bug Reporting: We’ll submit and track NetSuite bugs on your behalf.
- Phone Support: Reach our support team directly via a dedicated phone line, exclusively for Premium Support.
Priority Service Levels
- Work Prioritization: Get faster turnaround on billable work outside the standard support contract.
- Client Advisory Group: Join the conversation and provide input to influence our product roadmap.
- Monthly Business Consulting: Access a free 1-hour session each month with experts on business processes, industry trends, and NetSuite strategy.
Beyond Premium Support: Custom Work and Projects
Premium Support doesn’t include custom coding, complex third-party integrations, or one-off project work—but these can still be quoted separately under a time and materials NetSuite services agreement.
Timely, Expert Support You Can Count On from Solar ERP Experts
We respond to new Premium Support requests within one business day, so your team isn’t left waiting when issues arise. Whether you’re troubleshooting a configuration, navigating a workflow, or looking for guidance grounded in solar best practices, our experts provide timely, accurate help backed by deep NetSuite and solar industry experience. While resolution times may vary based on complexity, you’ll always know your request is in capable hands—and that progress is being made.
Activate Premium Support
Ready to get more from your NetSuite and SolarSuccess implementation? Contact us at support@blubanyan.com to get started.
